AI assistant streamlines access to 900+ workplace wellness resources

Client Overview

Syncing Minds is a workplace mental wellness organisation focused on providing resources and tools to support businesses in fostering healthier work environments. Their Knowledge Centre features over 900 CMS items, offering a wealth of content for users seeking actionable mental health insights.

The Challenge

Syncing Minds needed a more efficient way for users to access information within their extensive Knowledge Centre hosted on Webflow. With over 900 CMS items, traditional search functionalities proved insufficient for delivering quick and relevant answers. The organisation sought an intelligent system that could streamline user queries and provide precise, contextual responses.

"Our Knowledge Centre is packed with valuable content, but we needed a smarter way for users to navigate it," shared a Syncing Minds team member.

The Solution

To address this challenge, a custom AI assistant was developed using OpenAI’s playground. The solution included:

• Chat Interface Creation: A user-friendly chat interface was embedded on a dedicated page to facilitate seamless interaction.
• AI-Driven Query Handling: OpenAI’s playground was configured to interpret and respond to user questions intelligently, drawing from the vast CMS data in the Knowledge Centre.
• Vector Database Integration: Pinecone was implemented as a vector database to index and retrieve content efficiently, ensuring relevant answers were delivered in real time.
• Webflow Integration: The entire system was seamlessly integrated with Webflow to maintain consistency and functionality across the platform.

This combination of tools created an intuitive and responsive experience for users navigating the Knowledge Centre.

Results

The AI assistant has been recently launched, with initial feedback showing promise. Over time, the following outcomes are anticipated:

• Enhanced user satisfaction due to faster and more accurate answers.
• Increased engagement with the Knowledge Centre content.
• Streamlined access to over 900 CMS items, reducing the time users spend searching for information.
• A scalable AI solution that can adapt as the Knowledge Centre grows.

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